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Last updated: June 2026
Matchday Experience Limited (“we”, “us”, “our”) is a company registered in England and Wales (No. 16710594). Our registered office is at 19 Oxford Avenue, London, England, SW20 8LS.
We provide bespoke sports hospitality, travel, and concierge services. We are the data controller for personal information collected through this website and in connection with our services.
Contact us: bookings@matchdayexperience.co.uk | 07501 664430
Identity and contact information
Full name, email address, phone number, and postal address.
Booking and service information
Details of fixtures, packages, accommodation, and travel preferences you request or book.
Payment and transaction information
Payment is processed via Stripe. We do not store full card details. We retain records of transaction amounts, dates, and references.
Communications
Emails, WhatsApp messages, enquiry form submissions, and any other correspondence you send us.
Website and technical information
IP address, browser type, device information, pages visited, and time spent — collected via cookies and analytics tools where you have consented.
Marketing preferences
Your preferences for receiving marketing communications from us.
Special-category information
We do not routinely collect special-category data. If you voluntarily provide information such as dietary requirements or accessibility needs, we process it solely to fulfil your booking.
Contract: Processing necessary to fulfil a booking or respond to a pre-booking enquiry.
Legal Obligation: Where we must retain data to comply with law (e.g. financial records).
Legitimate Interests: Direct marketing to existing customers, fraud prevention, and improving our services — balanced against your rights.
Consent: Analytics cookies, marketing emails to new contacts, and any other processing where we have asked for your explicit agreement.
We may send you information about our services by email or other means. You can opt out at any time by contacting us at bookings@matchdayexperience.co.uk or using the unsubscribe link in any marketing email.
We do not sell your personal data.
Some of our service providers are based outside the UK/EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or adequacy decisions).
We use industry-standard security measures including encrypted connections (HTTPS), access controls, and secure third-party infrastructure. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your data.
Our services are directed at adults. We do not knowingly collect data from children under 16 except as part of a family booking made by an adult. Where a child’s details are provided, we process them solely to fulfil the booking.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us at bookings@matchdayexperience.co.uk. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113.
We may update this policy from time to time. The current version will always be available on this page. Significant changes will be communicated to active customers directly.