Privacy & Data Protection Policy | Matchday Experience

1. Who We Are

Matchday Experience Limited (“we”, “us”, “our”) is a company registered in England and Wales (No. 16710594). Our registered office is at 19 Oxford Avenue, London, England, SW20 8LS.

We provide bespoke sports hospitality, travel, and concierge services. We are the data controller for personal information collected through this website and in connection with our services.

2. The Information We Collect

Identity and contact information

Full name, email address, phone number, and postal address.

Booking and service information

Details of fixtures, packages, accommodation, and travel preferences you request or book.

Payment and transaction information

Payment is processed via Stripe. We do not store full card details. We retain records of transaction amounts, dates, and references.

Communications

Emails, WhatsApp messages, enquiry form submissions, and any other correspondence you send us.

Website and technical information

IP address, browser type, device information, pages visited, and time spent — collected via cookies and analytics tools where you have consented.

Marketing preferences

Your preferences for receiving marketing communications from us.

Special-category information

We do not routinely collect special-category data. If you voluntarily provide information such as dietary requirements or accessibility needs, we process it solely to fulfil your booking.

3. How We Use Your Information

To process and manage your bookings and payments
To communicate with you about your enquiry or booking
To provide customer support
To send marketing communications where you have consented or where we have a legitimate interest
To improve our website and services
To comply with legal obligations

4. Our Lawful Bases

Contract: Processing necessary to fulfil a booking or respond to a pre-booking enquiry.

Legal Obligation: Where we must retain data to comply with law (e.g. financial records).

Legitimate Interests: Direct marketing to existing customers, fraud prevention, and improving our services — balanced against your rights.

Consent: Analytics cookies, marketing emails to new contacts, and any other processing where we have asked for your explicit agreement.

5. Marketing

We may send you information about our services by email or other means. You can opt out at any time by contacting us at bookings@matchdayexperience.co.uk or using the unsubscribe link in any marketing email.

6. Who We May Share Your Information With

Stripe (payment processing)
Supabase (secure database and authentication hosting)
Vercel (website hosting)
Hotel, hospitality venue, and transport suppliers — only the information needed to fulfil your booking
Professional advisers (legal, financial) where necessary
Law enforcement or regulators where required by law

We do not sell your personal data.

7. International Transfers

Some of our service providers are based outside the UK/EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or adequacy decisions).

8. How Long We Keep Your Information

Booking and financial records: 7 years (legal requirement)
Enquiries that did not result in a booking: 12 months
Marketing consent records: until you withdraw consent
Website analytics data: per our cookie settings (typically 26 months)

9. Keeping Your Information Secure

We use industry-standard security measures including encrypted connections (HTTPS), access controls, and secure third-party infrastructure. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your data.

10. Children and Family Bookings

Our services are directed at adults. We do not knowingly collect data from children under 16 except as part of a family booking made by an adult. Where a child’s details are provided, we process them solely to fulfil the booking.

11. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request erasure of your data
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at bookings@matchdayexperience.co.uk. We will respond within 30 days.

12. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113.

13. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. Significant changes will be communicated to active customers directly.