Frequently Asked
Questions

Matchday Experience only sources official club hospitality and ticket allocations, or availability through carefully selected authorised partners. We do not use informal resale routes. Your booking is confirmed only once availability has been secured and the remaining balance has been paid in full.

Once we receive your Reservation Payment, we begin checking availability across the key parts of your requested experience, including hospitality tickets, accommodation, chauffeur travel and any requested extras.

If we can secure your requested package, we will send you an invoice for the remaining balance. Once we receive that balance, we will issue your booking confirmation and begin finalising your itinerary.

No. A Reservation Payment allows us to begin securing your requested Matchday Experience, but it does not guarantee availability.

Hospitality tickets, hotel rooms, chauffeur vehicles and certain experiences are subject to availability when we process your request. We will always confirm availability with you before finalising your booking.

We will contact you with the closest available alternatives. This may include a different hospitality option, hotel, chauffeur vehicle, fixture or date.

If we cannot secure a suitable alternative, or if you decide the alternatives are not right for you, your Reservation Payment will be refunded in full.

Once we confirm your requested experience is available, we will send you an invoice for the remaining balance. The balance must be paid in full by the date shown on the invoice before your booking can be confirmed.

For bookings made within 14 days of a fixture, the full remaining amount is usually due immediately once availability has been confirmed.

Yes. Football fixtures can move due to television broadcasting, cup competitions, policing requirements or other operational reasons. Matchday Experience does not control fixture dates or kick-off times.

If a fixture moves, we will work with you and our suppliers to adjust the itinerary where possible. Any changes to hotel, chauffeur or hospitality arrangements will be handled according to the relevant booking terms and supplier availability.

Our principal Matchday Experience packages include luxury overnight accommodation for two guests sharing, with breakfast included.

The hotel and room category depend on the package you select. Your individual proposal and booking confirmation will clearly detail what is included.

Yes. Private chauffeur travel is a key part of the Matchday Experience.

Your itinerary may include chauffeur travel between your hotel, stadium, restaurant, London appointments or other agreed locations. The precise vehicle, duration and journey plan will be confirmed as part of your booking.

Absolutely. We welcome family bookings and can tailor experiences around couples, families and groups.

Some hospitality areas, hotel room types and experiences may have age restrictions or capacity limits, so please let us know the ages of any children when submitting your request. We will recommend the most suitable options for your party.

Yes. We can arrange a private airport arrival and departure service as part of your itinerary, subject to availability.

Airport transfers can be included within a bespoke package or added to your booking as an additional concierge service.

Yes. Matchday Experience is about far more than the match itself.

We can help arrange restaurant reservations, private dining, afternoon tea, shopping appointments, theatre tickets, family experiences, beauty and wellness appointments, sightseeing and other London experiences. Tell us what you would like from your stay and we will build it into your itinerary where possible.

Flights are not included in our standard packages. We focus on creating a seamless experience from your arrival in London onwards, including accommodation, chauffeur travel, hospitality and concierge arrangements.

You are welcome to arrange your own flights around your confirmed itinerary.

Yes. Every Matchday Experience can be tailored around your preferences, subject to availability.

You may wish to upgrade your hotel room, choose a different vehicle, add airport transfers, arrange a special celebration, book dining or build a full London itinerary around the match. Our team will create a proposal based on your requirements.

Yes. You are welcome to let us know exactly what you have in mind.

We will do our best to secure your preferred hotel, chauffeur vehicle and hospitality area. Where your first choice is unavailable, we will recommend carefully selected alternatives that retain the same standard of experience.

Please contact us as soon as possible if you need to cancel or amend your booking. Cancellation charges may apply depending on how close the cancellation is to the experience date and the commitments already made to suppliers.

Our cancellation terms are clearly set out in our Terms & Conditions, which should be read before making a Reservation Payment. Where a refund is due, it will be handled in accordance with those terms and your statutory consumer rights.

You can contact us through the enquiry form on our website or by email at enquiries@matchdayexperience.co.uk.

For an existing reservation or confirmed booking, you can also contact bookings@matchdayexperience.co.uk. We aim to respond as quickly as possible and will keep you updated throughout the booking process.